In Case of Emergency

We're in this together

Access these resources to prepare your shelter when faced with severe weather conditions.

Hill's Food, Shelter & Love® Disaster Relief Network

Photo Credit: Houston SPCA

The Hill's Food, Shelter & Love® Disaster Relief Network is focused on pet nutrition support and provides a faster communication between your shelter and us in the case of an emergency. This network provides a way to expedite urgent pet nutrition orders.

Expedited orders can be sent to our dedicated email address.

Your order will then be reviewed and processed by Hill's.

Seven Tips to Ensure Your Pet's Safety in an Emergency

Hill's recommends the following Seven Tips to Ensure Your Pet's Safety in an Emergency:

  1. Ensure your pet can be identified by either a microchip or collar ID tag and that contact information is up-to-date.
  2. Prepare an "Emergency Grab & Go Kit" of pet supplies that is readily accessible in an emergency. Your Pet Go-Kit should include the following: first aid supplies and guide book; a 3-day supply of pet food in a waterproof container and bottled water; a safety harness and leash; waste clean-up supplies; medications and medical records; a contact list of veterinarian and pet care organizations; information on your pet's feeding routine and any behavioral issues; comfort toys; and a blanket.
  3. Display a pet rescue decal on your front door or window to let first responders know there is a pet in the house. Include your veterinarian's contact information.
  4. Learn where your pet likes to hide in your house when they are frightened. Finding them quickly will help you evacuate faster.
  5. Identify a location to take your pet if you need to leave your immediate area. Keep in mind that disaster shelters for people may not be open to pets. Scout hotels and motels with pet-friendly policies and ask relatives or friends if they could house you and your pet.
  6. Carry a picture of your pet in the event of separation.
  7. If you need to evacuate, consider taking a pet carrier or crate if possible for transport and safe-keeping.

Pet Emergency Preparedness Slideshow

Pet Emergency Preparedness Infographic (English)

Pet Emergency Preparedness Infographic (French)

Useful Information


Contact Hill's at:
Veterinary Medical Assistance Team:

Pet Owners

Environment Canada Weather Office:
Federal Emergency Management Agency:
National Hurricane Center:

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